Shipping policy

Shipping Policy

Thank you for shopping with us. Below you will find information regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

United Arab Emirates: 3–7 business days
International Orders: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, and carrier delays.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (if available).

Please allow up to 48 hours for tracking information to become active.

Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

Customs inspections
Weather conditions
Carrier delays
Public holidays and peak shopping seasons

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed.

Orders returned due to incorrect shipping information may require additional shipping charges for reshipment.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If you experience an issue with your delivery, please contact the shipping carrier directly. You may also contact us, and we will do our best to assist you.